User Management

Q: How do I invite a colleague to my Snapsight account?

To invite a colleague, follow these steps:

1. Log in to your Snapsight account.
2. Navigate to the Users section in the left sidebar.
3. Click the Invite button and enter the colleague's email address.
4. Select the appropriate user role.
5. Click Send Invite.

Note: You must have an Org Admin role to send invitations.

Q: A colleague hasn't received their invitation email. What should I do?

If the invitation email was not received, try the following:

• Ask the invitee to check their spam or junk mail folder.
• As the sender, go to Users in the left sidebar and review the invitation status under: Pending, Withdrawn, Deactivated, or Failed.
• If the invitation shows as any of the above options, resend it from the same screen.

Q: How do I deactivate a user?

Users cannot be permanently deleted from Snapsight, but they can be deactivated:

1. Go to Users in the left sidebar.
2. Under the Active tab, find the user you want to deactivate.
3. Click the three-dot menu (…) on the right side of their row.
4. Select Deactivate.

Deactivated users are moved to the Deactivated section and can be reactivated if needed.

Q: Is there a limit on how many users I can invite to Snapsight?

No. There is no limit on the number of users you can invite to your Snapsight account.